Tech Mahindra has announced a strategic partnership with Avaamo to develop and deliver conversational artificial intelligence for global enterprises. The collaboration will help Tech Mahindra harness newer enterprise artificial intelligence technologies and serve global markets in countries like the United States, United Kingdom, Netherlands, Germany, Sweden, Malaysia, Israel, Philippines, and Indonesia amongst many others.
“Artificial Intelligence as a differentiated next-gen technology is core to our strategy at Tech Mahindra. Conversational AI is the next frontier of enhanced intelligence as humans and machines harmonize to enable connected experiences. Virtual assistants are already disrupting the customer experience space. Avaamo and Tech Mahindra have a shared vision – to implement cutting-edge AI solutions, specifically in the banking, telco, retail and healthcare industries” said Mr Jagdish Mitra, Chief Strategy and Marketing Officer, Tech Mahindra.
The conversational AI platform solutions, with a specific focus on vertical machine learning, will provide Tech Mahindra’s customers a seamless experience across their enterprise channels while improving digital customer engagement, net promoter score and customer insights.
“We began collaborating early in 2017 and are delighted with our successes so far. Tech Mahindra is truly a global player in the tech space. As we continue to work together, we’ll help businesses around the world reimagine what is possible with conversational artificial intelligence” said Mr.Ram Menon, Founder and CEO Avaamo.
As part of the TechMNxt charter, Tech Mahindra is focused on developing platforms based on next-gen technologies like AI, machine learning, robotics, automation and the internet of things.