According to Forrester’s 2021 Predictions, released recently, the success of organizations will depend on how quickly and how well they...
Tag: Customer Experience
IT Leadership
Podcast
Tech News
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Vernacular.ai: Powering Customer Experience With Artificial Intelligence & Localisation
Voice AI/Automation has been gaining traction in markets across globe and specially in India. The technology promises to enable...
Tech News
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New Touchless CX Solution Tracks Real-Time Consumer Feedback During Pandemic : Forrester
Forrestor has recently unveiled the touchless version of , a real-time Feedback Now customer experience (CX) data collection solution at...
Salesforce has recently announced the global expansion of Salesforce Order Management, extending its commerce, service and fulfillment capabilities to countries...
Tech News
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Acuver Partners SAP, Leverages SAP C/4 HANA to Offer Unified Customer Experience
Acuver Consulting, a technology services company has announced partnership with SAP to provide a unified experience solution to its...
IT Leadership
Opinion
Uncategorized
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JFrog is Pioneering the Customer Experience Through DevOps: Kavita Viswanath
According to studies, the DevOps market generated US$2.9 billion in 2017 and the market is expected to reach $6.6 billion by...
Tech News
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To Remain Relevant & Connect Better with Customers, a Clear CX Strategy Gives Competitive Advantage
Only 12.1% of the organizations globally, 17% in Asia Pacific and 24% in India say customers rate brand experiences...
Myntra, India’s leading destination for fashion and lifestyle, has partnered with Microsoft to accelerate its digital transformation and offer...
Features
IT Leadership
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Customer Experience Makes or Breaks Businesses Today: Amit Madhan, Thomas Cook India
Thomas Cook India Ltd. (TCIL) is one of India’s leading integrated travel and travel-related financial services company offering services...
IT Leadership
Opinion
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Oracle Cloud Can Take Out a Major Portion of Infrastructure Cost and Modernise Application Infra: Arun Khehar
Oracle recently announced the availability of Oracle Cloud Applications on its Gen 2 Cloud region in Mumbai. With this, the...