The customer engagement center (CEC) and contact center (CC) have been integrating in silos for decades, with limited sharing...
Tag: Chatbots
In the 21st century, customer experience has emerged as the key differentiator for brands. According to a Gartner study,...
In order to cope with the avalanche of digital information and activities, customers like organizations will increasingly turn to...
As user application touchpoints increase in frequency, change in modalities and expand in device type, the future of app...
Tech News
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25% of Digital Workers to Use Virtual Employee Assistants Daily by 2021: Gartner
The use of virtual assistants (VAs) in the workplace is growing. Gartner predicts that 25% of digital workers will use...
The experience interacting with a Chatbot at many occasions for many of us probably was not that convincing despite...
Opinion
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How Investment in Artificial Intelligence Tech is Helping Banks Become Smarter, Efficient, Risk-averse
Artificial Intelligence (AI) or Machine Learning (ML) are perhaps the most often used terms in technology discussions globally today....
Tech News
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Ramco Global Payroll Software on Microsoft Dynamics 365 Leveraging AI Capabilities Launched
Ramco systems has launched its unified global payroll software on Microsoft Dynamics 365, thus bringing a powerful combination of Talent...
It’s all about meeting customer expectation; to be agile, to be able to respond with the right solution every...
Today, technology is the core of every task on even a minute level. This shifts technology’s position from being...
