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State Co-Op Banks Look to Improve Banking Experience with Technology Upgrade

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While on the one hand you have the Public Sector and Private banks in India using machine learning and AI to improve the banking experience for their customers, on the other hand you have the rural and Co-Op banks that are still burdened with legacy systems that are slower and prevent the banks to offer better quality of service.

According to Department of Commerce’s India Brand Equity Foundation, with the popularity and awareness about internet and mobile banking, the banking sector as a whole is putting a greater emphasis on improving their technology to enhance customer experience and develop the competitive edge. In fact, banks are looking at bringing similar experience to their rural customers as well.

With this in mind two state co-operative banks Andhra Pradesh State Co-operative Bank Limited (APCOB) and Telangana State Co-operative Apex Bank Limited (TSCAB) have upgraded their traditional storage infrastructure. This will enable the Co-Op banks to provide faster and seamless customer experience. The customers will be able to access all banking processes through a better and secure Internet and mobile banking applications.

Giving the reason behind this upgrade, Rajasekhar Chowdary, Head, IT Infrastructure & InfoSec, Telangana State Cooperative Apex Bank Limited, said that the bank was exploring storage solutions, which could enable it to better utilize rack space in the data centres and run applications seamlessly.

Both the banks were looking for minimum downtime to deliver smoother and faster online transactions to customers. So they opted for HPE’s storage infrastructure HPE 3PAR Platform. According to Srinivas Muppaneni, Group CIO, Andhra Pradesh State Cooperative Bank Limited, the bank decided to replace its Unix-based systems with x86-based HPE servers to ensure predictable performance and easier hardware management.
“Resilience, security and agility are absolutely essential for banks to ensure they are able to offer an exceptional customer experience. HPE 3PAR offers financial institutes a flexible storage to meet growing business demands” explained Som Satsangi, Managing Director, HPE India on the reason for the two banks to adopt this solution.

New storage features

The HPE 3PAR StoreServ storage system guarantees six-nines data availability. The solution is designed to handle unpredictable workloads effortlessly. Moreover, the predictive support automation for HPE 3PAR with HPE InfoSight, the AI for the data center, enables prediction and prevention of infrastructure problems before they happen, thereby driving even higher levels of application availability for HPE 3PAR environments.

“The newly announced AI functionality of HPE InfoSight means 3PAR solutions will be equipped to drive even higher levels of application availability, and application automation in on-premise infrastructure for increased productivity and efficiency,” explained Satsangi. The HPE 3PAR StoreServ 8000 family also enables the organizations to reduce their data centre footprint.

Image courtesy: AutoPayPlus

Benefits of the deployment

According to Satsangi, HPE 3PAR offers financial institutes like APCOB and TSCAB a flexible storage platform with the agility needed to keep pace with their growing business demands and high standards. “For APCOB and TSCAB we’ve been able to deliver significant flexibility and performance to their data center infrastructure through HPE 3PAR,” he added.

With the scaling up of the infrastructure with HPE 3PAR StoreServ, TSCAB was able to build a data management infrastructure to enable a storage economy of scale. It is able to transform analytical workloads and makes cognitive computing initiatives possible. “In our current database architecture environment, deduplication in HPE 3PAR is extremely efficient from both a performance and capacity perspective. The solution improves the endurance of flash media as the written data doesn’t cross multiple internal pages, resulting in very efficient use of flash pages and thereby significantly reducing our data centre’s footprint and cost,” TSCAB’s Chowdary added.

Meanwhile, APCOB has been able to optimize its data storage system and modernize the data centre which enables the bank to handle unpredictable workloads effortlessly. “By avoiding inessential data reads and writes, the HPE 3PAR Adaptive Optimization with read and write technology has reduced latency, enhanced the backend performance, and extended the flash media lifespan, thereby lowering our total cost of ownership for storage,” explained Muppaneni.

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