The recent research by Gartner revealed that leading organizations are working with Artificial intelligence (AI), and they will double their efforts to deploying more of AI based initiative within the next one year. 59% of respondents have AI projects already deployed and running as per the survey.
“We see a substantial acceleration in AI adoption this year,” said Jim Hare, research vice president at Gartner. “The rising number of AI projects means that organizations may need to reorganize internally to make sure that AI projects are properly staffed and funded.
It is a best practice to establish an AI Center of Excellence to distribute skills, obtain funding, set priorities and share best practices in the best possible way.”
The research further found organization who have already deployed AI are having four AI projects, which is average in number and are expected to add six more projects in the next 12 months, and another 15 within the next three years. This means that in 2022, those organizations expected to have an average of 35 AI or ML projects in place.
The research revealed that 40% of organizations have named customer experience (CX) as their top motivator, while there are other technologies such as chat bots and virtual assistants which are being used to service clients. 56% organizations use AI internally to support decision making. AI also enabling to recommend employees. “It is less about replacing human workers and more about augmenting and enabling them to make better decisions faster, said Hare.
20% of respondent went for automation as the next top motivator for task that include invoicing and contract validation in finance. This also includes automated screening and robotic interviews in HR.
The top challenges to adopting AI for respondents were a lack of skills (56%), understanding AI use cases (42%), and concerns with data scope or quality (34%).
The survey showed that many organizations use efficiency as a target success measurement when they seek to measure a project’s merit. “Using efficiency targets as a way of showing value is more prevalent in organizations who say they are conservative or mainstream in their adoption profiles. Companies who say they’re aggressive in adoption strategies were much more likely instead to say they were seeking improvements in customer engagement,” said Whit Andrews, distinguished vice president, analyst at Gartner.
(Image Courtesy: www.sanvada.com)