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47% of Cos Will Increase Investments in IoT Despite the Impact of COVID-19: Gartner

By 2023, one-third of companies that have implemented IoT will also have implemented AI in conjunction with at least one IoT project.

Key findings:

47% of organizations plan to increase their investments in the Internet of Things (IoT).

Following the COVID-19 lockdown, the survey found that 35% of organizations reduced their investments in IoT while a larger number of organizations are planning to invest more in IoT implementations to reduce costs.

Figure 1. Impact of COVID-19 on Plans to Implement IoT to Reduce Costs

One reason behind the increase is that while companies have a limited history with IoT, IoT implementers produces a predictable ROI within a specified timeframe. “They use key performance indicators (KPIs) to track their business outcomes and for most of them they also specify a time frame for financial payback of their IoT investments, which is on the average three years,” said Benoit Lheureux, research vice president at Gartner.

In addition, as IoT investments are relatively new, most companies have plenty of “low hanging fruit” cost-saving opportunities to pursue, such as predictive-maintenance on commercial and industrial assets like elevators or turbines, and optimization of processes such as increasing manufacturing yield.

Digital Twins and AI Drive IoT Adoption

As a result of COVID-19, 31% of survey respondents said that they use digital twins to improve their employee or customer safety, such as the use of remote asset monitoring to reduce the frequency of in-person monitoring, like hospital patients and mining operations.

27% of companies plan to use digital twins as autonomous equipment, robots or vehicles.

Gartner expects that by 2023, one-third of mid-to-large-size companies that implemented IoT will have implemented at least one digital twin associated with a COVID-19-motivated use case.

The enforcement of safety measures has also fueled the adoption of artificial intelligence (AI) in the enterprise.

Surveyed organizations said they have applied AI techniques in a pragmatic manner. 25% of organizations are favouring automation (through remote access and zero-touch management), while 23% are choosing procedure compliance (safe automation measures) in order to reduce COVID-19 safety concerns. For example, organizations can monitor work areas using AI-enabled analysis of live video feeds to help enforce safe social distancing compliance in high-traffic areas such as restaurants and manufacturing lines.

Gartner expects that by 2023, one-third of companies that have implemented IoT will also have implemented AI in conjunction with at least one IoT project.

The survey was conducted online from June through July 2020, with 402 respondents across the U.S., U.K., Germany, Australia, Singapore and India.


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