Articles under the topic Technology
Sometime ago, I was asked by Atheneum Partners to write a piece for their global newsletter. The question I was posed was for my take on what are the top cloud trends that will shape 2015? I have detailed below (in no order of importance) what I think will be the main cloud focused trends in 2015 but I would love to hear what else you would add to the list?
A Smart City needs smart buildings, smart service providers, smart electricity meters, smart water meters, smart traffic and road safety management, smart waste management, smart security and so on. How do we connect and bring in all the diverse and proprietary systems - if they are always deployed in a building - together?
As enterprises begin their tryst with digital, the pressure to rethink their IT infrastructure is visible. That's because the traditional infrastructure isn't sufficient to keep up with the business's accelerating demands. For IT, this means a change in the traditional approach towards IT infrastructure. The data centre needs to move away from a siloed approach to a converged infrastructure. Read the Core Quadrant's first Research White Paper
Enterprises have adopted a cloud first approach to their new initiatives while they seriously evaluate movement to the cloud whenever faced with any upgrade or refresh decision. However, the two biggest stumbling blocks that would not go away even with the maturity of the cloud solutions and growing customer base are ROI and Security. It does not matter how many have taken the leap of faith or how long the solution has been around.
Deloitte has recently released its sixth annual report "Tech Trends 2015 - The Fusion of Business and IT." This outlines the top technology forces with the potential to reshape business models, reimagine customer engagement, and change how work gets done. report examines how some of the biggest macro technology forces are enabling historic advancements in business, government, and society.
Last week, Microsoft showed the world that elephants can dance. For a company that failed to see and shape the mobile revolution, the event told the world that Microsoft will shape the internet of things and lead unification of user experience across platforms and devices. It is clear that the company is innovating all over again and this time users will benefit along with the industry at large.
After digitization and addressing customers directly through their TV sets, enterprise mobility is the next major leap making a mark on the industry in the area of customer experience. Satish Prabhu, Head - IT, Asianet Satellite Communications explains why mobility is the next big leap and how it helped the company achieve an all time high in customer experience while helping add new customers much more faster and cheaper.
With our ever-expanding network of dealers, the amount of data to be dealt also increased exponentially. Analyzing sales trends and other key performance indicators for such humongous data quantities started becoming a challenge. We decided to take our ERP to the In-Memory platform that has helped business achieve better visibility and usability.
One of the key initiatives this year was to help our patients get access to lab reports online. The portal has helped us to drastically improve patient experience. We rolled iSoft for implementation of this new system. The report portal is integrated with Lab Information System (LIS) and Website. The quality of interaction between the patients and doctors today has undergone substantial improvement.
We needed a scalable future proof customer experience solution that could help us keep track of the customer service history and make information accessible to our call centre staff. That's when we decided to roll out a Customer Relationship Management (CRM) application for our customer care department. There has been drastic improvement in call handling times, increased transparency, reduction in costs and improved our security posture.