ABOUT THE CONTRIBUTOR

Arun Gupta

Arun Gupta is Customer Care Associate & Group CTO for Shoppers Stop Department Stores, HyperCITY hypermarkets, & Crossword bookstores. He also holds additional responsibility as Group CIO for K Raheja Corp spanning Construction, Hospitality, and other business units. He has held additional responsibility as Business Head – F&B from November 2008 until June 2009. Arun is on The Global CIO 50: IT Leaders Changing the Business World, published by Informationweek in June 2009. He is winner of CIO Ingenious 100 award in 2009, CIO Bold 100 award in 2008 and CIO Giant 100 award in 2006 organized by CIO Magazine, an IDG publication. Under his leadership, Shoppers Stop has won the CIO Innovation Award 2009, Storage Award 2008, India Retail Forum 2007 award for “Best Technology Usage”; HyperCity has won the Real Results Award – Emerging Markets in April 2008 at JDA FOCUS at USA. The group has also won 3 PC Quest Enterprise Awards and 2 Network Computing EDGE awards in 2009. Prior to Shoppers Stop Ltd, he was with Philips Electronics India Limited as Director – IT and Business Relationship Manager. Arun’s role included responsibility for IT initiatives across Consumer Electronics, Lighting, Domestic Appliances, Medical Systems & Philips Innovation Center. Arun was also Senior Director – Business Technology at Pfizer India where he was a part of the India leadership team and Asia IT Strategy Team. He has been providing IT leadership since 1994 to Companies spread across diversified sectors including Pharmaceuticals, Telecom, Logistics, Merchant Banking & Asset Management, and Shipping. His career spanning over 25 years includes positions such as Vice President – IT & ISP, Hughes Telecom (now Tata Teleservices Maharashtra Limited), National IT Manager, DHL Worldwide Express, India, Vice President – Technology at DSP Merrill Lynch and Head IT, Great Eastern Shipping Company Limited. Arun is an invited speaker globally and has presented on varied subjects on technology and business internationally. He is the Chairman of the Technology Committee of Retailers Association of India (RAI). He is also the elected President of TDWI (The Data Warehouse Institute), India and the Panel of Experts for Tech Target India. Earlier he was on the Advisory Board of CIO Magazine from 2005-2009. Arun holds a Bachelor of Science from Mumbai University & Post Graduate in Software Technology from NCST. His personal interests include blogging, photography, music and reading.

Arun Gupta HAS WRITTEN 7 ARTICLES FOR DYNAMIC CIO

The Story Teller CIO

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'Success is always a result of teamwork; the leader needs to give the team freedom to take decisions. When they succeed credit goes to them, when they do not, the leader takes the responsibility for lack of success. Such teams rarely need to be reminded of what matters, they rarely let the leader down.' 

Strategic Sourcing, Pathetic Delivery

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I believe that it does not always matter what you do; what matters is how you communicate what you have done or planning to do. No news is not good news when everyone is expecting some change. Otherwise strategic sourcing will become a big tactical pain where real life experience defines success. 

Walk the Talk

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IT Publications and Websites profess that a CIOs should evolve but publish about technology trends, new servers, tablets, smartphone comparisons, stuff that matters to a technology professional and detached from a CIO. Why can they not walk their talk if their defined target audience is indeed the CIO or the senior IT leader? 

The Price of Inaction

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I recently met with a CFO of a large company running thousands of disjointed small systems supporting mission critical tasks across functions. The management had discussed and debated renewal for a decade to replace the increasing inventory of applications with a contemporary ERP. The decision was always deferred with the fact that it has worked for us so far, so it should work in the future too. 

Predictions for 2012

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To me, every industry brought new opportunities for learning as well as new paradigms on how existing or new technology can be used. Every slowdown or black swan provided a platform to introspect on successes and lack of some. The next decade-and-a-half will bring disruptions unimaginable today. So here is my list for 2012 and beyond; can't predict that all of these will be applicable to everyone, but statistically over the year you will find some connect. 

Are You Succumbing to Unreasonable Demands?

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With increasing comfort with business, conviction, and communication, CIOs are able to engage in a non-confrontational debate which has germinated into acceptance of their viewpoint and its intent only to the best interest of the enterprise. It's a newly discovered facet that boosts confidence. The spark is now traveling virulently. CIOs have created the freedom to say "No" to the unreasonable and ill-defined.  

Can a CIO help improve Customer Service?

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The headline for the discussion said "business transformation" the participants were CIOs across different consumer facing service industries, and the audience were a mix of 80 odd CIOs wanting to take away some pearls of wisdom from the collective experience of over 100 years on stage. It is not too often that you get to hear success stories on how businesses have been transformed by CIOs with a mix of people, process and technology. 

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