We have been one of the early adopters of cloud and we will continue look at the model to provide us with faster and scalable IT services. One such decision that we undertook was to move our emailing system to the cloud. It has helped us to integrate communications between our group companies across India as well as our international entities.
Serco Global Services rolled out a mobility platform to provide management information that came out through its delivery centres. It is an innovative tool and probably a first in the BPO industry. It has resulted in increase of trust, transparency and accountability from our customers. Apart from having access to real-time data, customers can also pull out historical reports as and when needed.
The printing function can often be ignored, especially within large organizations, as it appears to be a seemingly miniscule and insignificant component of the overall IT infrastructure. However, any optimizations on this front can make a significant impact on the cost and productivity fronts, as showcased by the print resources optimization project undertaken by KK Chaudhary, Executive Director - Group Head IT & IS at Lanco Group.
Atul Ltd, a chemicals manufacturing company, decided on open source MySQL Pentaho Kettle Spoon Data Warehouse instead of going for the conventional Oracle Database based Data Warehouse. Rajat Sharma, CIO of Atul Ltd. tells us how this unconventional move has helped to not only drastically reduce costs but has also laid the foundation of reporting and BI operations with lower efforts, without giving up on agility.